Hospitals around the country are beginning to offer concierge services to provide their patients a level of convenience that was never before available. They run the gamut from arranging for pet care, picking up meals from outside restaurants, and many more.
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Helping in More Ways than One
There are some patients who can't rely on friends and family members to take care of all their needs. For example, they may need to have their cars moved if they have to stay at a medical facility for an extended period of time, or they may need help writing a letter to their insurance company.
These services can be a huge relief for someone who requires extensive medical help that will keep them away from home for weeks or months. In some instances, people believe these services even helped them recover sooner because their minds were eased of everyday worries and burdens. Family members benefit as well because they are able to stay with their loved ones longer rather than having to leave to run errands. While many hospitals offer the service for patients and their family members, some offer them to their staff members as well. For instance, a concierge may arrange car detailing, clerical help, shipping, travel, laundry services, and also personal shopping.
Comfort and Convenience
Hospitals offer a wide variety of concierge services. For instance, most of them fill prescriptions for patients before they leave the facility, while others provide upgraded amenities such as robes, linens and, in certain circumstances, even spa treatments. Typically, the concierge will consult with a patient's nursing team and doctors to determine how they can best meet their needs.
Other services include access to a DVD player, a fax machine, or any specialty furniture they may need. In addition, they may help arrange pet visits, a morning newspaper, snacks, and beauty salon services.
Visitor Benefits
In some instances, these conveniences aren't limited to people undergoing medical treatment. Some hospitals provide concierge services to visitors as well. They may help arrange transportation to and from train stations, bus stations, hotels, and airports. They can also help arrange valet parking and even limousine transportation.
Room Amenities
There are some hospitals that will provide upgraded amenities to make a patient's stay as relaxing and comfortable as possible. They may, for example, bring in contractors or decorators to paint rooms in colors that will reduce stress, provide comfortable bedding for visitors planning to stay the night, and implement noise control features.
Many medical facilities have found that concierges not only improve the experiences of patients and visitors but can also improve staff productivity as well. This is a national trend that does not show any signs of ending any time soon.
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